LaKoti strives to achieve the highest level of service. Our goal is to provide our customers with the best possible customer experience. We aim to provide nothing but the best in quality and service.

We want you to be fully satisfied with every item that you purchase online from LaKoti. If you are not satisfied with an item that you have purchased online, you may return the item within 30 days for a full refund of the purchase price, minus the shipping, handling or other charges.

The item must be returned in good condition, in original packaging (whenever possible), and with all paperwork, parts and accessories to ensure full credit.

Credit

You can expect a refund within 30 days of our receiving your returned product. You will be refunded the shipping cost if the return is a result of a manufacturer error or a shipping error on our part.

Return Instructions

Here are the basic steps:

*Pack the item securely in the original package, if possible.

*Enclose one copy of the packing list with the item. Be sure to keep one copy of the packing list for your records. If you cannot send your packing list, please include your order number, billing name, and address with the item

*All products must be returned in good condition, in original packaging (whenever possible), and with all paperwork, parts and accessories to ensure full credit.

*All return shipping charges must be prepaid.

 *We cannot accept C.O.D. deliveries. For your protection, we recommend that you use DHL Ground or Insured Parcel Post for your return. Unless your packing slip directs you to ship items to a different address (and if so, follow such directions), ship the return package to:

LaKoti
Returns Department
75 South Broadway

White Plains, NY 10601